The privacy of customer information is of paramount importance to Bill Exchange and our aim is to provide you with the best possible service, while protecting your privacy and ensuring that your information is secure.
Bill Exchange is committed to safeguarding personal information it may collect or hold at any time in respect of any individual and is committed to doing so in accordance with the requirements of the National Privacy Principles of the Privacy Act, 1988.
Ordinarily we will only collect information about you when you provide it to us or it is provided to us with your authority.
We will collect personal information directly from you when you complete an application form for one of our products or services, deal with us over the telephone or in person, send us a letter or visit our website.
As a general rule the collection of your information will be necessary for us to provide a service to you or to maintain our relationship with you.
Additionally, the purposes for which we will generally collect and use your personal information will include:
You authorise Bill Exchange to disclose necessary information to related companies and to any agents or contractors who provide services to us in connection with the provision of products or services you have sought from us. These parties are prohibited from using your personal information except for the specific purpose for which we supply it to them.
Subject to what is permitted by law, the types of third parties we may disclose your personal information to include:
In some cases, we may need to transfer your personal information outside Australia. If we believe that the overseas third party is not subject to privacy obligations equivalent to those which apply to us we will seek your consent to transfer the information, except where the National Privacy Principles do not require us to do so.
If at any time you wish to know what personal information we hold about you, you may request your details by writing to the Privacy Officer, Bill Exchange Pty Limited at GPO Box R392 Royal Exchange NSW 1225.
Under certain circumstances, we may not be able to tell you. This includes where:
We may charge a fee for accessing your personal information depending upon the circumstances. You will be advised at the time of your request of any applicable fee.
Bill Exchange will take reasonable steps to ensure that your personal information is accurate, complete and up-to-date. If at any time you believe that the information we hold about you is inaccurate, incomplete or out of date, please tell us by writing to the Privacy Officer, Bill Exchange Limited at GPO Box R392 Royal Exchange NSW 1225 and we will take all reasonable steps to correct our records.
We maintain strict procedures and standards and take all reasonable care to prevent unauthorised access to, and modification and disclosure of, your personal information. We will take all reasonable steps to protect your personal information from misuse and loss.
If we no longer need your information, we will destroy or de-identify it.
We will use your personal details to provide you with information, specific promotions and products that may be of interest to you (including products and promotions of our related companies). We may also provide your details to other organisations (including our related bodies corporate) for the purpose of these organisations marketing to you their products and services. If at any time you do not wish to receive further marketing information, you have the option to ask us not to send you any further information about products and services and/or not to disclose your information to other organisations for their marketing purposes. You may do this by writing to the Privacy Officer, Bill Exchange Pty Limited at GPO Box R392 Royal Exchange NSW 1225.
If you believe that the privacy of your personal information is not being adequately protected, you should contact us by telephoning the Privacy Officer on (02) 8090 1136. We will make every effort to resolve your complaint internally.
If we do not resolve your complaint to your satisfaction, you may apply to the Federal Privacy Commissioner to have your complaint investigated. For more information about how you may lodge a complaint with the Federal Privacy Commissioner, please contact the Commissioner's hotline service on 1300 363 992.